Refund policy
Refunds for damaged or defective items
Our refund policy is simple – if any book or stationery item reaches you in a damaged or defective condition, we will replace it or refund your money, subject to the 7-day conditions below.
7-day return window
- • You must inform us within 7 calendar days of delivery about any damaged, defective or wrong items received.
- • After 7 days, we may not be able to accept a claim because of publisher and courier timelines.
Eligible issues
- • Books with major printing defects, missing pages or wrong binding
- • Wrong title, edition or quantity supplied compared to your order
- • Severely damaged covers, torn pages, broken or unusable stationery
Resolution options
Once we validate the issue (usually via photos and order details), we will offer one of the following:
- • Free replacement of the affected items, shipped again at no additional cost.
- • Full refund for the affected items, processed back to your original payment method or as store credit, as mutually agreed.
Non-refundable cases
- • Orders where the wrong class/course/edition was selected by mistake
- • Items used, written in, or damaged after delivery
- • Minor cosmetic bends or marks that do not affect usage (for example, slight corner bends during transit)
How to request a refund
Please email our support team with your order details and photos of the issue. This helps us respond quickly and also raise a claim with our courier or supplier if needed.
- • Order ID / invoice number
- • Clear photos or videos of the damaged / defective items
- • A short note on what went wrong
Email: support@ribuk.in